Privacy Policy

1. What we collect

If you sign in with Google, we collect your name, email address, and profile image from your Google account to create your RankBuddy account. If you register with email and password instead, we collect your name, email address and a securely hashed password, and send a verification link to that email before the account can be used — this confirms the address is real and reachable. If you use the contact form, we collect the name, email, and message you provide. We also record credit usage and, for anonymous (not signed-in) use, your IP address, solely to enforce daily free-usage limits and prevent abuse. For signed-in free accounts we also record a random device identifier (a cookie), only so that free daily credits go to one account per device each day, and when you redeem a promo code we record it with your IP address so each code is used once per person.

The RankBuddy browser extension only reads a marketplace page when you start one of its tools on it. On marketplaces other than Etsy, the first time a listing form is used it reads the form's layout (each field's label, type and position on the page) so RankBuddy knows where the title, description and tags go. That layout is saved and reused for every user of the same marketplace. It never includes what you typed in the form, your shop's name or any other personal or business details.

2. Product images

Product images you upload are sent directly to our AI provider for analysis and are not stored on our servers at any point. They exist only for the duration of generating your result.

3. Generated listing data

If you are not signed in, your generated results are never stored anywhere — they exist only in your browser and are lost if you navigate away without copying them. If you are signed in, results are stored for 24 hours on the free plan, or 7, 15 or 30 days on a paid subscription (Basic, Standard and Premium respectively), then automatically and permanently deleted. If you cancel a subscription, the 24-hour retention window applies immediately. On the Standard and Premium plans you can turn on a public share link for a saved listing; anyone with that link can view that listing until you turn the link off or the listing expires.

4. Payment data

Payments are processed by Paddle.com as our merchant of record. We do not store your card details — Paddle handles all payment information under its own privacy and security practices. We store only what's necessary to manage your subscription: your plan, billing status, current billing period, and Paddle's own customer and subscription identifiers.

5. Cookies and local storage

We use a signed session cookie to keep you logged in, a random device-identifier cookie (rb_did) used only to give free credits to one account per device each day and to redeem a promo code once per device, and browser local storage for non-essential conveniences like remembering a UI preference. We use Google Analytics to understand how the site is used (pages visited, sign-ups, purchases). Its cookies are set only if you click Accept on the cookie banner; until then it receives only cookieless, anonymous signals that Google counts in aggregate. We also use the Meta Pixel (Meta Platforms, the company behind Facebook and Instagram) to measure how our ads on Facebook and Instagram perform and to show our ads to people who may be interested. The Meta Pixel is loaded only if you click Accept on the cookie banner; if you click Reject, it is not loaded at all. We don't run our own cross-site tracking cookies. If we show third-party ads, the third parties set their own cookies, as explained in section 6.

6. Third parties we use

Google (sign-in and Google Analytics), Meta (the Meta Pixel, only if you accept cookies), our AI generation provider, Serper and DataForSEO (competitor research), Paddle (payments), and Resend (transactional email for account verification and the contact form). Each processes only the data necessary to perform its function for us, and none are permitted to use your data for their own purposes.

Advertising. We may show ads from Google AdSense on our public content pages (such as the blog and guides) to visitors who are not on a paid plan. We do not show ads to members on a paid plan, or inside the RankBuddy tools, pricing, checkout and account pages. Google and its partners are third-party vendors: they use cookies to serve ads based on a visitor's earlier visits to this and other websites, and Google's use of advertising cookies enables it and its partners to serve ads based on those visits. You can opt out of personalized advertising in Google Ads Settings, or visit aboutads.info to opt out of some third-party vendors' use of cookies for personalized advertising. See also how Google uses information from sites that use its services.

7. Data retention

Account details (name, email) are kept for as long as your account exists. Generated listings follow the retention windows in section 3. If you delete your account, your account record and any remaining saved listings are permanently removed; billing records required by Paddle for tax and accounting purposes are retained by Paddle under its own policy.

8. Children's privacy

RankBuddy is intended for business use by sellers and is not directed at children. We do not knowingly collect personal data from anyone under 16.

9. Your rights

You can delete any saved listing at any time from your History page, or request full account deletion or a copy of the data we hold about you by contacting rankbuddy@rankbuddy.online.

10. Changes to this policy

If we make a material change to this policy, we'll update the "Last updated" date above. Continued use of RankBuddy after a change means you accept the updated policy.

11. Contact

RankBuddy is owned and operated by Muhammad Ali Raza (Pakistan), who is responsible for your data under this policy. Questions about this policy can be sent to rankbuddy@rankbuddy.online, or via WhatsApp at +92 307 6220085.

12. The RankBuddy browser extension

The optional RankBuddy extension for Chrome works only on the listing pages of the marketplaces it supports (Etsy, eBay, Amazon Seller Central, Shopify admin, Walmart Seller Center and TikTok Shop Seller Center) and on rankbuddy.online. It does not read other websites, your browsing history or your other tabs.

• What it reads on a listing page: the listing's photos and the text boxes you are filling (title, description, tags, materials, price, category). When you press Start, the photos and the text needed for the tool you chose are sent to RankBuddy to write or improve the listing, under sections 2 and 3 above.
• Marketplaces it learns (beta): it sends the form's structure only (field names and types), never what you typed in the boxes, so the layout can be remembered for other sellers.
• What it stores in your browser: a sign-in token that connects it to your RankBuddy account and a few settings (for example your usual answers to "who made it"). Signing out or uninstalling removes them.
• What it never does: it never saves or publishes a listing for you (you do that on the marketplace), never reads passwords or payment details, never uses your data for ads and never sells it.

The extension's screens are loaded from rankbuddy.online, so they are updated with the website. Anything you do in the extension is covered by the rest of this policy.